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Terms of Service

Last updated: 1 January 2026  ·  RB Consulting, Domaniewska 24/93, 02-672 Warszawa, Poland  ·  NIP: 5214113129

These Terms of Service ("Terms") govern the use of IT consulting services provided by RB Consulting ("we", "us", "Service Provider") to clients ("Client", "you"). By engaging our services or making a payment, you agree to these Terms.

1. Service Provider

RB Consulting
Domaniewska 24 / 93, 02-672 Warszawa, Polska
NIP: 5214113129
Email: [email protected]

2. Services Provided

RB Consulting provides IT consulting services, including but not limited to:

  • Website development consulting and digital platform optimization
  • Technical implementation of digital solutions
  • Website setup, configuration, and technical support
  • Performance and analytics review of digital platforms
  • Ongoing technical support for websites and digital systems

Specific scope of services is agreed individually with each Client via written communication (email or service agreement) prior to commencement.

3. Engagement and Agreement

An engagement is confirmed when: (a) both parties agree in writing (email confirmation is sufficient) on the scope and fees, and (b) the Client makes the agreed initial payment where applicable. These Terms apply to all such engagements unless a separate written agreement supersedes them.

4. Fees and Payment

4.1 Fees are agreed individually for each engagement and communicated in advance via email or invoice.

4.2 Invoices are issued in Polish Złoty (PLN) or Euro (EUR) as agreed. All prices are net prices; applicable VAT is added where required by Polish tax law.

4.3 Payment is due within the number of days stated on the invoice (typically 14 days from invoice date).

4.4 Payments may be made via bank transfer or through our payment provider Mollie B.V. (credit card, bank transfer). By making a payment through Mollie, you also agree to Mollie's terms available at mollie.com/legal/terms.

4.5 The transaction currency is EUR or PLN as stated on the invoice.

4.6 Late payments may incur statutory interest under Polish law (Art. 481 of the Civil Code).

5. Cancellation and Refunds

Please refer to our separate Refund and Cancellation Policy for full details.

In summary:

  • For ongoing/retainer services: cancellation with 14 days' written notice; fees for work already performed are non-refundable.
  • For project-based services: a refund of unused prepaid amounts may be issued at our discretion after deducting costs for work completed.
  • Completed and delivered work is non-refundable.

6. Client Responsibilities

The Client agrees to:

  • Provide accurate information, access, and materials required to deliver the services
  • Review and provide feedback within agreed timeframes
  • Ensure they hold all necessary rights to any materials provided to us
  • Pay invoices on time as agreed

7. Intellectual Property

7.1 Work product created specifically for the Client becomes the Client's property upon full payment of the applicable invoice.

7.2 We retain ownership of pre-existing tools, frameworks, methodologies, and general know-how used in delivering services.

7.3 We may reference the engagement as part of our portfolio unless the Client requests confidentiality in writing.

8. Confidentiality

Both parties agree to keep confidential any non-public business information disclosed during the engagement. This obligation continues for 2 years after the engagement ends. It does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

9. Liability Limitation

9.1 Our total liability for any claim arising from our services is limited to the amount paid by the Client in the 3 months preceding the claim.

9.2 We are not liable for indirect, consequential, or incidental damages, loss of profit, or loss of data.

9.3 We are not responsible for third-party services, platforms, or tools that may affect the delivery of our services.

10. Data Protection

We process personal data in accordance with our Privacy Policy and GDPR. Where we process personal data on behalf of the Client as a processor, a separate Data Processing Agreement (DPA) may be required.

11. Governing Law and Disputes

These Terms are governed by Polish law. Any disputes shall be resolved first through good-faith negotiation. If unresolved, disputes shall be submitted to the competent court in Warsaw, Poland.

12. Changes to Terms

We may update these Terms. Changes take effect from the "Last updated" date shown above. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms:
RB Consulting — [email protected]
Domaniewska 24 / 93, 02-672 Warszawa, Polska


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